Terms of service
1. Scope
The following Terms and Conditions apply to all orders placed via our online shop. Our online shop is for consumers only.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his or her trade, business or profession. A business is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of his or her trade, business or profession.
2. Contractual partner, formation of contract, options for corrections
The contract is concluded with Pegador GmbH.
By placing the products in the online shop, we make a binding offer on our part to enter into a contract regarding those items. You may place our products in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button, which indicates your acceptance of our offer concerning the products contained in the shopping basket. Once you have sent your order, you will immediately receive a confirmation via e-mail.
3. Contract language, saving of the contract text
The language(s) available for concluding the contract: German, English
We save the text of the contract and forward the order data and our Terms and Conditions to you in text form. You may also view the text of the contract in our customer login area.
4. Subject matter of the contract
4.1 Product description
Please note that the respective product description forms an essential part of the contract.
4.2 Product images
Without prejudice to your statutory warranty rights, we would like to draw your attention to the following particularities. If in doubt, please contact us:
Due to individual screen settings (e.g. resolution and brightness), minor deviations between the displayed and the actual product colours are possible.
5. Delivery conditions
Delivery costs
Delivery costs may apply in addition to the product prices displayed. Further information on delivery costs, if applicable, is provided with the respective offers.
Delivery options
We ship the products to the delivery address specified in the order process. We only ship goods; collection by the customer is not possible.
6. Payment
6.1 Prices
The prices stated at the time of the order apply. These are total prices and include statutory VAT.
6.2 Payment methods
The following payment methods are generally available in our online shop.
Credit card
You provide your credit card details during the ordering process. Your card will be charged immediately after placing your order.
Apple Pay
In order to pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, legitimise yourself with your access data and confirm the payment instruction. The payment transaction is processed immediately after placing the order. You will receive further information in the ordering process.
Google Pay
In order to pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you have to be registered with Google, must have activated the Google Pay function, identify yourself with your access data and confirm the payment order. The payment transaction will be carried out directly after submission of your order. Further information can be found during the ordering process.
Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Unless otherwise specified below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information is provided with the respective payment option and in the ordering process.
Klarna Pay Later 30 days
The invoice amount is payable within 30 days of dispatch of the goods and receipt of the invoice. Payment by invoice is available to consumers only. An invoice fee may be charged per purchase. Such fee is not applied to every purchase. Where applicable, the exact amount of the fee will be clearly displayed during checkout before the order is submitted. The amount of the fee depends on the value of the order. Further details are provided during the ordering process.
Klarna may offer registered Klarna customers selected according to its own criteria further payment modalities in the customer account. However, we have no influence on the offering of these modalities; further individually offered payment modalities affect your legal relationship with Klarna. Further information is available in your Klarna account.
Direct debit via Klarna
You grant Klarna a SEPA direct debit mandate. Klarna will inform you about the date of charging your account (so-called prenotification). The account will be charged after the goods have been sent out.
Klarna instalments
You may pay the invoice amount in up to 36 monthly instalments. For certain orders, a down payment may be required. The due dates for payment are determined by Klarna's payment schedule. The Klarna instalment payment option is available to consumers only.
Klarna may offer registered Klarna customers selected according to its own criteria additional payment arrangements in the customer account (e.g. interest-free instalment plans). Such arrangements may be subject to a service fee and/or a paid Klarna membership. However, we have no influence on the offering of these arrangements; further individually offered payment modalities affect your legal relationship with Klarna. Further information can be found in your order history and/or in your Klarna account.
PayPal
In cooperation with the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), we offer you the following payment options as PayPal services. Unless otherwise specified below, payment via PayPal does not require registration with PayPal. You will find further information within the respective payment option and in the ordering process.
PayPal, PayPal Express
In order to be able to pay the invoice amount via the PayPal payment option, you must be registered with PayPal, legitimise yourself with your access data and confirm the payment instruction. The payment transaction will be processed by PayPal immediately after placing the order.
PayPal may offer registered PayPal customers further payment modalities in the customer account selected according to its own criteria. However, we have no influence on the offering of these modalities; further individually offered payment modalities affect your legal relationship with PayPal. You can find more information on this in your PayPal account.
Direct debit via PayPal
Precondition for payment by direct debit via PayPal is an address and credit check; the payment is made directly to PayPal. By confirming the payment instruction, you grant PayPal a direct debit mandate. You will be informed by PayPal about the date your account is charged (so-called prenotification). The account will be charged before the goods are sent out.
Invoice payment via PayPal and Ratepay
Precondition for the invoice payment via PayPal is an address and credit check; the payment is made directly to Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin ("Ratepay").
Shopify Payments (incl. EPS, iDEAL, Bancontact, Bizum, BLIK, Wero, MB WAY, MobilePay, Satispay, Twint, Union Pay, Shop Pay)
Payments are processed via Shopify Payments, operated by Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland. The available payment methods are displayed during checkout. Your account will be charged upon completion of the order.
7. Retention of title
The products shall remain our property until full payment is made.
8. Damage during delivery
If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.
9. Warranty and guarantees
Liability for defects
We are under a legal duty to supply products that are in conformity with this contract. The statutory provisions on liability for defects apply. With respect to consumers, the statutory warranty rights governed by the law of the country where the consumer has his or her habitual residence apply. Complaints can be submitted to our contact details given in our supplier identification (legal notice).
When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, please send back the goods at our cost to the address provided for this purpose. We endeavour to respond to any complaint immediately, but no later than within 14 days of its receipt.
When purchasing goods, the warranty period is at least two years. For consumers with their habitual residence in Spain, the statutory warranty is extended to three years. Please also refer to the harmonised notice pursuant to Implementing Regulation (EU) 2025/1960 regarding warranty rights for goods, which you can find here: https://pegador.com/en/pages/legal-guarantee.
Guarantees and customer service
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
Customer service: You can reach our customer service for questions, complaints and claims on weekdays from 9:30 am to 4:00 pm (CET) by phone at +49 2572 923300, as well as by e-mail at support@pegador.com.
10. Liability
We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or vicarious agents
- for injury to life, limb or health,
- for deliberate or grossly negligent breach of duty,
- for guarantee commitments, where agreed, or
- insofar as the scope of application of the Product Liability Act (Produkthaftungsgesetz) is applicable.
In the event of a slightly negligent breach of essential contractual obligations, the fulfilment of which is essential for the proper performance of the contract and on the compliance with which the contractual partner may regularly rely (cardinal obligations), by us, our legal representatives or vicarious agents, liability is limited to the damage foreseeable at the time of the conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.
11. Dispute resolution
We are willing to participate in out-of-court dispute resolution proceedings before a consumer arbitration board. The competent body is the Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany, https://www.universalschlichtungsstelle.de/.
12. Final provisions
Should individual clauses of these Terms and Conditions be wholly or partially invalid, the remainder of the contract shall remain valid. Insofar as individual clauses are invalid, the content of the contract shall be governed by the statutory provisions.